Refund policy

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund subject to the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging, where applicable
Include the order number or proof of purchase
Not be damaged due to misuse, accident, or improper handling

2. Non-Returnable Items

Certain items may not be eligible for return, including:

Used or damaged products caused by the customer
Items marked as final sale
Personalized or customized products
Products that cannot be resold for health, hygiene, or safety reasons

3. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.

We may request photos or other information to verify the issue. If the issue is confirmed, we will provide an appropriate replacement or refund.

4. Return Shipping

For a change-of-mind return, the customer is responsible for the return shipping cost unless otherwise stated.

If the product is defective, damaged during delivery, or the wrong item was sent, we will cover reasonable return shipping costs.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

6. Order Cancellation

You may contact us to request cancellation before your order has been shipped.

Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow our return procedure.

7. Late or Missing Refunds

If you have not received your refund after the stated processing period, please first contact your bank or payment provider. If the refund is still not visible, contact our customer service team.

8. How to Request a Return

To request a return or refund, contact our customer service team with:

Your order number
Name used for the order
Reason for the return
Photos, if the item is damaged or defective

We will provide return instructions when your request is approved.

9. Consumer Rights

Nothing in this policy is intended to limit any rights or remedies that consumers may have under applicable Canadian federal, provincial, or territorial consumer-protection laws.

Where applicable law provides a consumer with a right to cancel, return, or obtain a refund, those legal rights will apply.

For return or refund questions, please contact our customer service team through the contact information provided on our website.

Seher Clothing

Phone number: +1(782) 802-7194

Email: clothingseher@gmail.com

Address: 904 main Street S Dauphin MB R7N 1M2, Dauphin MB R7N1M2, Canada